Identity Verification Collection Notice

This document explains how Kabul Financial Services Pty Ltd (ABN 652 633 228) will collect, use, disclose and store your personal information to verify your identity document(s) using the Attorney-General’s Department’s Document Verification Service (DVS). This will only occur with your express consent.

We are bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), as well as the Identity Verification Services Act 2023 (Cth) (IVS Act). Your personal information will be handled in accordance with our obligations under this legislation.

If you have specific needs, require this notice in an alternative format, or need assistance due to any special circumstances, please contact us.

We are required and authorised by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) to verify your identity before we can provide you with remittance and foreign exchange services.

We collect your personal information through our website, online forms and in-person interactions.

The information you provide will be sent to the DVS Hub, administered by the Attorney-General’s Department, and matched against official records held by the government agency responsible for issuing the identity document (the document issuer). The DVS Hub will advise us whether the information you provide matches official records.

We do store copies of your identity documents after the DVS check is complete. This information will be retained for seven years as prescribed by our obligations under the AML/CTF Act.

The DVS Hub facilitates information transfer between us and the document issuer. The DVS Hub itself does not retain any personal information, and the Attorney-General’s Department cannot view or edit any of the personal information transmitted through it.

The Attorney-General’s Department engages a third-party managed service provider for the DVS, which is required to adhere to APP requirements and security standards so that use and disclosure of personal information is limited to explicitly defined purposes, including:

• the purposes of the contract with the department; and
• complying with any request under section 95C of the Privacy Act.

The Attorney-General’s Department is authorised to operate the DVS Hub for the purpose of verifying individuals’ identities under the IVS Act. For more information, see the department’s “Privacy Statement – Identity Verification Services” at idmatch.gov.au.

Your personal information will be shared by the Attorney-General’s Department via the DVS Hub with the government agency that issued your identity document, to verify it against their official records. These agencies already hold your personal information as part of their official records, in line with their own privacy policies and legal obligations.

You do not have to agree to verify your identity documents through the DVS. You can choose instead to attend our branch so we can verify your identity in person using original physical documents.

However, if you do not provide the personal information we require to verify your identity, we may not be able to provide you with certain products, services or offerings. Specifically, without that information we are unable to verify your identity and process your financial transactions.

Where necessary, we may disclose your personal information to third parties, including:

• Intermediary service providers involved in the use of the DVS who may receive your identification information to make or receive an information match request — outsourced service providers that connect us to the DVS Hub, and identity service providers such as RapidID.
• Law enforcement agencies, in certain circumstances.

There may be circumstances in which we require assistance to verify your identity. If we request assistance from the Attorney-General’s Department through the DVS, the department will collect your personal information for the purposes of verifying your identity document(s).

The department may also disclose your personal information to the relevant document issuer to assist them with verifying your identity documents. This collection is authorised under APP 5.2(c) and section 27 of the IVS Act, which permit collection of your personal information from someone other than yourself where authorised under an Australian law. The department will handle your personal information in accordance with its obligations under the Privacy Act.

Where the identity document(s) to be verified include information about other individuals — such as a Medicare card covering multiple people — it will be assumed you have advised those individuals and obtained their consent to the disclosure. That information will only be used for the purposes of verifying your identity document(s) through the DVS, and any personal information of other individuals will otherwise be managed in the same way as your own.

There may be overseas disclosure of your personal information to recipients located in New Zealand, where New Zealand government agencies or private organisations request verification assistance for your identity document(s).

If you don’t provide your personal information to the Attorney-General’s Department, the department will be unable to verify your identity document(s). More information is set out in the department’s Identity Verification Services Privacy Statement.

More information about how we handle your personal information is set out in our Privacy Policy, available on our website. It outlines how you can access and seek correction of the personal information we hold about you, and contains information about our complaint handling process, including how you may complain about a breach of the APPs or a registered APP code and how we will deal with such a complaint.

• Email: sarafikabul2021@gmail.com
• Telephone: 0412 441 653
• Postal address: Privacy Officer, Kabul Financial Services Pty Ltd, 5 Thompsons Road & S Gippsland Hwy, Cranbourne North VIC 3977